1. General Rules

• All cancellation and refund requests should be made via our website or by contacting our support team.
• Refund eligibility depends on when you cancel and the specific conditions of your booking.
• Some promotional or discounted rates may be partially refundable or non-refundable.

2. Free Cancellation Window

Unless stated otherwise in your booking:

• Cancellations made [e.g., 48 hours] or more before the scheduled pickup time may qualify for a full or partial refund.
• Cancellations made within the free cancellation window will follow the terms stated at the time of booking.

3. Late Cancellations

• Cancellations made within [e.g., 48 hours] of pickup may incur a cancellation fee (for example, up to one day’s rental charge or a percentage of the total booking value).
• The applicable fee will depend on the vehicle category, dates, and conditions selected.

4. No-Show Policy

• A “no-show” occurs when the customer does not arrive for pickup at the scheduled time and does not contact us in advance.
• In case of a no-show, prepaid amounts may be non-refundable.
• We are not obligated to hold the vehicle beyond the original pickup time, although we may do so where feasible.

5. Early Returns

• If you return the vehicle earlier than your scheduled return date, the rental price usually remains unchanged.
• Refunds for unused days are not guaranteed and are at the discretion of TIMSAUTORENTAL unless otherwise stated in your booking conditions.

6. Booking Modifications

Changes to your booking (dates, times, vehicle category, locations) may be possible, subject to availability.

• Modifications may result in a change in price based on current rates.
• If the new total is lower, any refundable portion will be determined according to this policy and the timing of the change.

7. Cancellations by TIMSAUTORENTAL

• We may cancel a booking in rare cases such as:
  • Inability to verify driver eligibility or documentation.
  • Suspected fraud or misuse of the service.
  • Operational issues, safety concerns, or force majeure events.
• Where we cancel without fault on your part, we will generally offer a full refund of any prepaid amount or propose a suitable alternative.

8. Refund Processing

• Approved refunds will be processed back to the original payment method where possible.
• Processing times may vary depending on your bank or payment provider.
• TIMSAUTORENTAL is not responsible for delays caused by third-party financial institutions.

9. Third-Party & Agency Bookings

• If you booked through a travel agency or online platform, their cancellation and refund rules may also apply.
• In such cases, you may need to contact the third party to request changes or refunds.

10. Special Circumstances

We understand that unexpected events (e.g., medical emergencies, extreme weather, flight disruptions) may occur. In some cases, we may review such situations individually and, at our discretion, offer flexible options, credits, or partial refunds.

11. How to Request a Cancellation or Refund

To request a cancellation, change, or refund, please contact us with your booking reference and details:

• Company: TIMSAUTORENTAL
• Email: info@timsautorental.com
• Phone: +1 (000) 000-0000

12. Policy Updates

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available on this page with an updated “Last updated” date.