Privacy Policy

Privacy Policy

Last updated: November 26, 2025

This Privacy Policy explains how TIMSAUTORENTAL (“we”, “us”, “our”) collects, uses, and protects your information when you visit our website, make a booking, or contact us.

1. Information We Collect

We collect information to provide and improve our services, process bookings, and communicate with you.

1.1 Information You Provide

  • Contact details (name, email, phone number, address).
  • Booking details (dates, vehicle, pickup/drop-off locations).
  • Driver details (driver’s license number, expiry date, verification docs).
  • Payment-related details (handled via secure payment providers).
  • Messages you send us (support requests, feedback, inquiries).

1.2 Information Collected Automatically

  • IP address, approximate location, and device information.
  • Browser type, operating system, and usage patterns on our website.
  • Pages visited, time spent on pages, and referring links.
  • Cookies and similar tracking technologies (where applicable).

2. How We Use Your Information

We use your information for the following purposes:

  • To create, manage, and confirm your vehicle bookings.
  • To verify your identity and driver eligibility where required.
  • To process payments, issue receipts, and manage refunds.
  • To communicate booking updates, reminders, and important notices.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and resolve disputes.

3. Legal Basis (Where Applicable)

Depending on your location, we may process your data based on:

  • Your consent.
  • The performance of a contract (managing your booking).
  • Compliance with legal obligations.
  • Our legitimate interests (service improvement, fraud prevention, security).

4. Cookies & Tracking

We may use cookies and similar technologies to:

  • Remember your preferences and improve navigation.
  • Analyze website performance and usage.
  • Support security and prevent fraudulent activity.

You can manage cookies in your browser settings. Disabling some cookies may affect certain features of the website.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors for secure transaction handling.
  • Service providers (hosting, email, IT support) who help us operate our services.
  • Insurance partners where required for coverage and claims.
  • Authorities when required by law or to protect our legal rights.

6. Data Retention & Security

We retain your data only as long as necessary for the purposes described in this policy or as required by law (for example, tax or accounting obligations).

We use reasonable technical and organizational measures to safeguard your data, but no system is completely secure. We encourage you to use strong passwords and keep your account details confidential.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where legally possible.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

10. Contact Us

If you have questions about this policy or how we handle your data, contact:

  • Company: TIMSAUTORENTAL
  • Email: info@timsautorental.com
  • Phone: +1 (000) 000-0000
  • Address: [Your Business Address]